In an oral communication context, the speaker and listener should not only face each other but also maintain correct eye contact. A lack-lustre bewildered facial expression would reveal that the student has not grasped anything. A teacher might ask the student if he understood the idea, but he should not wait for an answer. Sometimes, the words that you utter may be contradicted by your facial expression. However much one tries, his hidden feeling of anger, fear, confusion, uncertainty, enthusiasm and joy will get revealed by the facial expression. We say, ‘she put on a long face’ to mean that she was not in the best of her moods. No one is expected to keep on shaking his head, but appropriate nods and shakes of the head enhance the level of communication.įace is the index of the mind. In oral communication, the movement of the head plays an important role. Drooping shoulders, sagging in the seat, etc., reveal a feeling of depression and lack of interest. An erect posture reveals confidence and poise. It is good to adopt a flexible erect posture rather than a stiff or slouching posture. The way a person stands or sits is his posture. The following features of one’s bearing or demeanour (way of behaving) is part and parcel of communication. Communication experts point out that only a small percentage of communication is verbal whereas a large percentage is through body language. Our language itself has several such expressions recognising body language. You say that some one blinked to mean that he was confused, someone was bleary eyed to mean that he was not focusing and some one kept his fingers crossed to mean that he was eagerly anticipating and so on and so forth. Body language is so important that a description of it has entered our spoken language. The study of body movements is also known as Kinesis. When someone is in difficulty, he wrings (twists) his hands in frustration. When someone attempts to touch you for a penny, you indicate your denial through words as well as shaking your palm. When you are offered a cup of coffee you not only say: ‘No, Thank you’, but, also shake your head or cross your hands. Do we not nod our heads to show approval or shake our heads to indicate disapproval. Though this may appear to be an exaggerated statement, it is truth. Someone has aptly said that communication oozes out through one’s finger tips. In fact, one theory on the origin of language is called the “Gesture theory”, which tries to establish that speech originated from gestures. It is interesting to note that a vast majority of us communicate several messages without using speech quite often.
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